FAQ-Propana

Berikut Untuk Cara Mengatasi Limit OTP saat Login Aplikasi :

1. Isikan ID Agen dan Nomor Terdaftar.
2. Tidak perlu klik Request OTP.
3. OTP akan langsung dikirimkan ke Whatsapp.
4. Kemudian ditunggu terlebih dahulu selama 15 menit dan jangan langsung memilih Kirim OTP melalui WA atau SMS, dikarenakan jika langsung memilih kirim OTP maka akan terdeteksi oleh sistem meminta OTP sebanyak 2x.
5. Jika masih belum masuk silahkan bisa meminta Request OTP 15 menit kemudian.
6. Silahkan cek Whatsapp dan dicoba login kembali.
7. Saat ini kode OTP maksimal hanya 2x dalam sehari, apabila sudah mencapai limit dan tidak mendapat OTP sama sekali kami sarankan untuk mengajukan pergantian nomer dan silahkan bisa dicoba kembali pada hari berikutnya.
8. Jika tidak memiliki Whatsapp silahkan bisa klik Request OTP melalui SMS.

Berikut Untuk Cara Melakukan Pendaftaran Akun :

1. Silahkan Buka Aplikasi Propana yang telah didownload kemudian bisa klik Menu “REGISTRASI”

2. Masukkan semua data yang dibutuhkan Nama, Alamat, No HP, Kode Refferal kemudian Centang Syarat dan Ketentuan Kemudian Klik Kirim

3. Muncul Popup Peringatan klik YA dan Tunggu Proses sampai selesai dan SMS ID Agen akan masuk

4. Masukkan ID Agen dari SMS masuk dan Nomor Terdaftar Kemudian Klik Login

5. Masukkan kode OTP yang masuk kemudian klik LOGIN

6. Pendaftaran Selesai, Silahkan dapat Deposit dan melakukan Transaction

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The following are the Terms and Conditions for Submitting QRIS Static :
1. Only accounts that are old can be registered. more than > 60 days after account registration.

2. Make sure you have Account Verification using KTP or Account Status has “Verified” before submitting a QRIS Static application.

Additional information :

1. The current MDR QRIS discount is 0.3%

2. The Static QRIS application process has an estimated time of approximately -+1 week, depending on bank confirmation.
3. QRIS balance can be withdrawn online Real Time (at that time) becomes Propane Account Balance
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Transactions will run normally if there is no interference from the Provider.

If the "Product is unstable" the maximum time for the transaction is still in process is 30 minutes and the transaction will be successful automatically.

Please do not complain to our Customer Service if the transaction is still in process for less than 30 minutes!!!

The balance deposit will be entered immediately according to the bank used, by ensuring the transfer is during the bank's effective hours, transfer according to the nominal ticket amount and transfer to the account according to the ticket reply.

Maximum time for balance to be entered automatically is 20 Minutes after the transfer is successful.

Please do not complain to our Admin Service if the balance has not been received in less than 20 minutes!!!

Agent ID can be checked in the following way:

1. On the login page, click “Forgot Agent ID?”.

2. Then enter the registered number.

3. Click “Send Message Via SMS” or “Send Message Via WhatsApp”.

4. Wait to receive a message regarding Agent ID information via WA/SMS.

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1. Complaint services can be contacted via WhatsApp & Telegram which can be accessed via the “Contact Us” menu.

2. Live Chat Website
The website live chat is located at the bottom right corner of every page of the company's official website. Please click the chat icon at the bottom right corner.

Propana reload complaint service consists of 2 parts:

1. Customer Service

2. Admin

Customer Service

Customer service is a complaint service for account problems, application logins, transactions, product information, and application features.

Admin

Admin service is a complaint service for balance deposit problems and information on the condition of bank transfer deposits. real-time.

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1. Visit https://propana.otoreport.com/

2. Click "Login with OTP", if you have set the login with a password on the web report, then select "Login with Password"

3. Then fill in the registered mobile number and PIN. PIN information is obtained when making the initial registration which is sent via the WA/SMS Center.

4. Click “Submit”

5. Click “Send OTP via Whatsapp” or “Send OTP via SMS”. The most frequently active center is the WA Center, so we recommend sending OTP via WA.

6. Enter the OTP code that has been sent

7. Congratulations, you have successfully logged in to Web Report.

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Here's how to deposit your balance via the Bank Transfer menu:

1. Open the “Agent Menu” in the propane reload application.

2. In the “Deposit Balance” section, click the “Bank Transfer” menu.

3. Click “Ticket Add Balance” to request a ticket.

4. Please fill in the deposit amount, the minimum deposit is 100 thousand.

5. A deposit ticket will then appear containing the nominal amount with a unique code and the destination account for the deposit.

6. Please make a transfer according to the nominal with a unique code and account destination. Use the “Copy” feature to make it easier.

7. Wait a few moments until the balance is automatically entered.

Note:

– Make sure the nominal amount along with the unique code and destination account are correct.

– Make the transfer as soon as possible so that the ticket does not close.

– If there are any deposit problems, please contact the balance admin service. Click here for the way.

Here's how to top up your balance/deposit in the Propane application via the menu “Modern Topup”.

1. Open the “Agent Menu” in the propana app.

2. In the “Deposit Balance” section, click the “Modern Topup” menu.

3. Fill in “Registered Number”. Make sure the registered number is correct.

4. Fill in the nominal amount/select the available nominal. It can also be a custom nominal with multiples of Rp.1000.

5. Select the desired payment method, which can be via Dynamic QRIS, Alfagroup (Alfamart, Alfamidi, Lawson, Dan+Dan), Indomaret (Indomaret, Indogrosir, and Superindo), and virtual account (BRI, BCA, Mandiri, BNI, BSI, CIMB, Permata, Danamon, BNC, OCBC, and Maybank).

6. Make payment according to the desired payment method.

7. The balance has been successfully entered, it can be checked in the “Add Balance/Transaction” history menu. Enjoy easy, fast, and safe transactions on the Propana application.

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